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SPAREX PRIVACY AND COOKIE POLICY

This policy tells you what information we collect from you, or that you may give to us, how the information is collected, and how the information will be processed by us. Please ensure that you have read this policy and that you understand how we will collect data from you. By visiting a Sparex website “Sparex sites” you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sparex Ltd, Exeter Airport, Devon, England, EX5 2LJ.


Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on Sparex sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use Sparex sites, subscribe to our service, search for a product, place an order on Sparex sites, enter a competition, promotion or survey, and when you report a problem with Sparex sites. The information you give us may include your name, address, e-mail address and phone number.


Information we collect about you

With regard to each of your visits on Sparex sites we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Sparex sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Third Party Services

Sparex uses a third party service called CloudIQ. CloudIQ allows us to send you reminder e-mails if you forgot to or did not managed to complete a transaction on our websites.
CloudIQ collects your e-mail details, entered on the checkout page, to send you an e-mail letting you know that the cart you created is still available for purchase.
You can opt out of these operational e-mails at any time using the link provided at the bottom of the e-mail.

Any e-mails collated are only used to send these operational e-mails as detailed above and are not used for or any other purposes or provided to any other third party.
We also use a third party software provider to send our promotional e-mails called MailChimp. MailChimp do store your personal data on their own secure servers
(these servers may be outside of the country in which you originally provided your data) and only use this information to fulfil the specific requirement of Sparex.


Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



How we use the above information

We use information held about you in the following ways:

Information you give to us

We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service;
  • to ensure that content from Sparex sites is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

  • to administer Sparex sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve Sparex sites to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep Sparex sites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising and promotional messages to you.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


Remarketing

Sparex sites may use the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN).
As always we respect your privacy and are not collecting any identifiable information through the use of Google's or any other third party remarketing system.
The third-party vendors, including Google, whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website.
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. This allows us to make special offers and continue to
market our services to those who have shown interest in our service.


Opt-out

You may opt-out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.


Where we store your personal data

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sparex sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Sparex sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Your rights

You have the right to ask us not to process your personal data for marketing purposes.


Access to information

You have the right to access information held about you. For details about accessing any data held about you and your business please contact cefs@sparex.com.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to cefs@sparex.com.

The Sparex website uses cookies to enhance your shopping experience, to improve functionality and to analyse website traffic.
For more information on how we use cookies please click here to read our privacy policy.

© Sparex Ltd. All rights reserved. Sparex Limited is a company registered in England & Wales with number 841771 and VAT Number GB 754 8199 87

These parts are Sparex parts and are not manufactured by the Original Equipment Manufacturer (OEM). Original Manufacturer's names, part numbers and descriptions are quoted for reference purposes only and are not intended to indicate or suggest that our replacement parts are made by the OEM.