Returns

Returns will be accepted under the following conditions only, and all returns must have an RGA (Return Goods Authorization) assigned:

Shipping Errors - Parts and Freight will be credited. Central East Farm Supply must be notified of shipping errors within 5 business days.

Warranty - A replacement will be sent out according to our warranty terms. – See terms and Conditions for details.

Ordered in Error - Requests for returns will be considered on an individual basis.
All of these returns are subject to restocking and repackaging charges. All re-saleable catalogue items may be returned within 14 days of delivery for credit. Sparex will not accept goods for return after 6 months. The freight charges are paid by the customer. Purchase invoice number must be referenced.
***Freight will be recharged if product is returned decreasing the invoice value of a free freight shipment below $750.00 or by transport $1500.00. ***

Electrical items are not returnable

Restocking
Returns within the 14 days of purchase – 0%
Returns after 14 days of purchase – 15%
Returns after 30 days - 30%
Returns after 3 months will only be given upon acceptance.

Special order items are non-returnable.
We reserve the right to refuse any return where items have been installed, used, or modified. Original packaging must accompany all returns and must be in resalable condition. The freight charges are paid by the customer. Purchase invoice number must be referenced.

No cash refunds on returned parts - Credit will be applied to the customer’s account after receipt and verification of parts returned. Returns will be subjected to a 15% restocking charge.
All returns must have an RGA (Return Goods Authorization).
To receive an RGA you must provide the Sparex Part Number and Invoice Number that the part was purchased on. Only part numbers listed on the RGA will be credited. Returned parts not listed on the RGA will not be credited and either returned at the customers expense or scrapped. Returns are to be sent freight prepaid ONLY.
Returns Request
Please complete the form below and you will receive a response from a member of our returns team within 1 working day.
Once reviewed we will email you a RGA number and arrange collection of the parts. Please note an item cannot be returned until the return has been approved and a valid RGA number has been provided by the returns team.

To request a return, please login to access our returns form