These Terms and Conditions govern all sales by Central East Farm Supply ("CEFS") and apply to all orders unless otherwise agreed to in writing.
1. Pricing
1.1 All prices published in CEFS catalogues, price lists, and on our website are suggested retail prices and are subject to change without notice.
1.2 Dealer pricing and discounts are established solely by CEFS.
1.3 All prices are exclusive of applicable taxes, freight charges, handling charges, and other applicable fees unless otherwise stated.
2. Shipping and Delivery
2.1 All regular orders are shipped F.O.B. Newcastle Warehouse.
2.2 Freight charges are prepaid by CEFS and added to the customer's invoice unless otherwise agreed.
2.3 A $5.00 handling charge will be applied to all shipments.
2.4 Customers requesting freight collect shipments must provide a valid courier account number when placing their order.
2.5 Title to and ownership of all goods transfers to the purchaser when the shipment leaves the CEFS warehouse.
2.6 The purchaser assumes all risk of loss or damage during transit. Bill of lading information will be provided upon request.
2.7 Upon delivery, all shipments must be inspected immediately. Visible damage must be noted on the freight bill and acknowledged by the carrier's driver before acceptance. Damage or shortage claims must be filed directly with the carrier. Packaging must be retained until inspection by the carrier has been completed.
2.8 Shortages must be reported to CEFS within two (2) business days of receipt.
3. Freight Program
3.1 CEFS will pay freight on the first 70 pounds of prepaid surface shipments sent by a courier of our choice on orders exceeding $750.00.
3.2 Truck shipments qualify for prepaid freight on orders of $1,500.00 or more.
3.3 The Free Freight Program is available only to customer accounts that are current and in good standing.
3.4 Additional charges assessed by the carrier, including but not limited to residential delivery, C.O.D., non-conveyable freight, remote delivery, liftgate service, or special handling, remain the responsibility of the customer.
3.5 Freight charges will be reapplied if:
• the customer's account becomes overdue;
• merchandise is returned and the original invoice falls below the applicable freight program minimum.
3.6 The Free Freight Program does not apply to:
• back orders;
• special-order items;
• drop shipments;
• on-hold orders; or
• other excluded products as determined by CEFS.
3.7 On-hold inventory orders will be released after five (5) business days unless otherwise instructed. Back orders will be shipped when inventory becomes available.
4. Parts Orders
4.1 CEFS is not responsible for errors arising from verbal orders or orders placed solely by description.
4.2 Customers are encouraged to reference our catalogues and website (ca.sparex.com) when placing orders.
4.3 While our staff will make every reasonable effort to assist in identifying the appropriate parts, final responsibility for selecting the correct components rests solely with the purchaser.
4.4 The installing technician or mechanic is responsible for verifying all parts before and during installation.
4.5 Special-order items are non-returnable.
5. Back Orders
5.1 Back orders will be shipped as soon as inventory becomes available unless cancelled by the customer prior to shipment.
5.2 Requests for cancellation should be submitted promptly.
6. Drop Shipments
6.1 Shipments made directly to a third party are subject to a $5.00 drop shipment surcharge.
7. Payment Terms
7.1 Invoices are due on the 15th day of the month following the purchase date.
7.2 Past due accounts are subject to a service charge of 2% per month (24% annually).
7.3 Accounts remaining unpaid for more than sixty (60) days may be placed on C.O.D. terms without notice.
7.4 Credit card payments are accepted only at the time of purchase. Credit card payments against outstanding account balances are not accepted.
7.5 A $30.00 administration fee will be charged for all NSF cheques.
7.6 Electronic Funds Transfer (EFT) and Interac e-Transfer payments are accepted. Customers should contact CEFS for banking information and send payment notifications to payments@cefs.com.
8. Returns
8.1 All returns require prior authorization through a Return Goods Authorization (RGA).
8.2 Requests for an RGA must include the original invoice number and part number(s).
8.3 Credit will only be issued for items listed on the approved RGA. Unauthorized items may be returned freight collect or scrapped without credit.
8.4 Freight charges may be reapplied where returns reduce an invoice below applicable free freight thresholds.
8.5 Electrical products are non-returnable unless approved as a warranty claim.
8.6 Shipping errors caused by CEFS will receive full credit for parts and freight.
8.7 Warranty returns will be replaced in accordance with CEFS warranty policies; freight charges remain the dealer's responsibility unless otherwise authorized.
8.8 Standard return charges are:
Time from Purchase
Restocking Charge
Within 14 days
No Charge
15–30 days
15%
31 days–3 months
30%
Over 3 months
Subject to CEFS approval
8.9 Special-order items are non-returnable.
8.10 CEFS reserves the right to refuse returns on products that have been installed, used, altered, damaged, or are not in resalable condition.
8.11 All returned merchandise must be in its original packaging.
8.12 Return freight is the responsibility of the customer unless otherwise authorized.
9. Credits
9.1 Credits will be issued only after returned merchandise has been received, inspected, and approved.
9.2 Credits will be applied to the customer's account only. Cash refunds will not be issued.
9.3 Credit notes expire one (1) year from the date of issue.
10. Warranty
10.1 Unless otherwise stated, CEFS warrants products distributed by CEFS to be free from defects in materials and workmanship for one (1) year from the original purchase date.
10.2 CEFS reserves the right to inspect any product before approving a warranty claim.
10.3 Warranty coverage is limited to the repair or replacement of defective products at CEFS's discretion.
10.4 CEFS shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to labour, downtime, crop loss, rental expenses, loss of profits, or other economic losses.
10.5 Warranty coverage does not extend beyond the point of installation.
10.6 The installing technician is responsible for verifying all components before and during installation.
Warranty Exclusions
Warranty does not apply to:
• Electrical components (starters, alternators, ignition coils, air conditioning condensers), except for manufacturer defects within 90 days of purchase.
• Economy seat range (limited warranty only).
• Spindles and front supports installed on tractors equipped with loaders.
• Hydraulic pumps contaminated internally, damaged through improper installation, incorrect rotation, damaged seals, or disassembled without prior authorization.
• Pistons, rings, or liners purchased separately from a complete overhaul kit.
• Damage resulting from normal wear, improper maintenance, misuse, improper storage, accidents, collisions, vandalism, theft, or fire.
11. Catalogue and Website Information
While every effort has been made to ensure the accuracy of information contained in our catalogues and website, CEFS assumes no responsibility for typographical errors, omissions, or inaccuracies.
Although our staff will assist customers in identifying replacement parts, final responsibility for selecting the correct component remains with the purchaser.
12. General
12.1 Prices, specifications, discounts, freight programs, warranties, and these Terms and Conditions are subject to change without prior notice.
12.2 Acceptance of goods constitutes acceptance of these Terms and Conditions.
12.3 CEFS reserves all rights not expressly granted herein.
